January 28, 2019, Mumbai: P.D. Hinduja Hospital & Medical Research Center was bestowed with CII Awards for customer obsession 2018 for Customer Centricity Services, Large Business on 22nd January 2019. This award recognizes the good work done by P. D. Hinduja Hospital & Medical Research Center in engaging with the patients and the organization’s commitment towards ‘patient first’ policy
Receiving the award, Mr. Joy Chakraborty, COO, P. D. Hinduja Hospital and Medical Research Centre said, “At P. D. Hinduja Hospital and Medical Research Centre, patient care is at the center of everything we do. It is overwhelming for us at P. D. Hinduja Hospital and MRC as this award further reinforces our dedication towards providing patient-centric services. The hospital has several patient-centric and patient focus initiatives like reduction in the turnaround time of discharge processes, several online services like payments, doctor appointments, viewing of reports online and many more. We further aim to continue providing value-added healthcare services to empower individuals to make positive health decisions.”
The CII Awards 2018 for customer obsession 2018 aims to recognize customer-centric organizations where the customer is at the center of all that they do. Also, the ones that help organizations understand various elements that are critical for delivering superior customer experience across the value chain. The award entries were evaluated by the jury from the healthcare industry.
About P.D. Hinduja Hospital & Medical Research Centre:
P.D. Hinduja Hospital and Medical Research Center, which started off as a clinic in 1951, is today ranked as one of the leading Multi-Specialty tertiary care hospital in the country. For over six decades, this institute has worked to ensure that world-class healthcare delivery is provided to all. The hospital has always been an early adopter of technology in delivery of care; being amongst the first few hospitals in the country to have Gama Knife technology, Digital Broadband MRI with ambient themes, True Beam Linear Accelerator and more. The hospital has on-board some of the best nationally and internationally recognized doctors. Quality care being the focus, it was amongst the early few hospitals that has been accredited and certified by NABH, CAP, and ISO. P.D. Hinduja Hospital was also one of the pioneers in its space to launch Care@Home and Short Stay Service in 2007 and 2008 respectively. It continues to partner with leading International Institutes, latest being an arrangement with The Division of AIDS (NIAID, NIH), U.S.A, to establish a center of excellence for infectious disease research in India. For its contribution to quality healthcare delivery, the hospital has also been bestowed with Best Multi-Specialty Hospital awards by different industry bodies. In line with one of its guiding principles “Work to Give”, the hospital runs the Serve with Passion rural health programme, under which free healthcare services are provided to the tribal areas in Maharashtra and Dadra Nagar Haveli.
